PRIVACY STATEMENT OF HOW 2 USE IT
Telephone No: 0788 7777 252.
We are committed to safeguarding your privacy. This policy and any other documents referred to on it – sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
How 2 Use IT is a “Data Controller,” which means that we are responsible for deciding how we hold and use personal information about you. We are required – under data protection legislation – to notify you of the information contained in this privacy notice.
What information do we collect?
To enable us to keep in contact and assist is in any enquires you make we may use the following information supplied to us by you (the customer or your nominated agent’s):
- Name, title and address.
- Telephone numbers and E Mail addresses
- Security System key holders and contact arrangements
- Any other information you deem necessary to carry out security function identification such as passwords/ID numbers
How do we use your personal data?
We may use your personal data to:
- Reissue lost certificates;
- Deal with enquiries and complaints made by you relating to your installation.
- administer our site.
- carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- provide you with information about other goods and services that we offer, which are similar to those that you have already enquired about or are certified for.
- send statements and invoices to you and collect payments from you.
- comply with our statutory and regulatory obligations.
You can withdraw your consent to any marketing emails, at any time.
Disclosing your personal data to others
We will not share your personal data with others, unless:
- we are under a duty to disclose or share your personal details to comply with any legal obligation or in order to enforce or apply our rules.
- our business enters a joint venture with – or is sold to or merged with – another business. We may then share your personal details with our new business partners or owners.
Where do we store your personal data?
Data is not transmitted outside the EU boundaries.
We store all your personal details on a secure server held within our secure office areas as well as any physical paperwork required to identify you or your information.
How long do we keep your personal data for?
We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data – and whether we can achieve those purposes through other means – and the applicable legal requirements.
How secure is my data?
We use computer systems with limited access housed in facilities using physical, electronic, and procedural security measures to protect the confidentiality and security of information transmitted to us.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Under certain circumstances, by law you have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
- Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please write to us 71 Swallow Road, Ipswich, IP2 0TP or email us at [email protected], you will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
Your right to complain
If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Office (ICO).The ICO can be contacted by telephone on 0303 123 113 – Monday to Friday, between 9am and 5pm – or by email at [email protected] You can also visit the ICO’s website by following this link: https://ico.org.uk/.
If ever it proves necessary to change our Privacy and Cookies Policy, we will post those changes on this page so that you are always aware of what information we collect and how we use it.
The data controller responsible for your personal data is How 2 Use IT.
If you have any questions about this privacy notice or how we handle your personal information, please contact us on 0788 7777 252.