Remote Support

Here is where you can easily get quick remote support from us on your own computer.
We support all Windows computers and laptops using Windows 7, 8 or 10.
Download for Windows
We support all Apple Mac computers, laptops and MacBooks.
Download for Apple
We support all Android devices including tablets and smartphones.
Download for Android
We support all Apple iOS devices including iPads and iPhones.
Download for iOS

For Remote Support

Use the box below and enter the session ID to start your remote support

How it Works

We will send you a specific Session ID

Enter your ID number into the box

Press ‘Enter’

Download and Run the application

Session ID

Setting Up For Remote Support

Below are some instructions on how to get your device ready for remote support.

Support on Apple iPhone and iPad

Use the link to download the Client Assist App

Follow the instructions in the video.

  1. Settings > Control Centre > Customise Controls > Screen Recording
  2. Open Client Assist App > Enter the Session Key provided by us
  3. Pull down the menu > Record icon > Assist Client > Start Broadcast