What is Bounce Rate and why is it important for your company?

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Bounce Rate or Bounce Rate is the percentage of visitors who access a site and leave without accessing new pages or interacting with your content, making just one page view. The higher the bounce rate, the worse the visitor engagement.

Bounce Rate ” is a term that, by itself, scares many people who never had a closer contact with Web Analytics.

Although there is confusion and that many do not actually understand what it represents, this is a very important metric to evaluate the effectiveness of Digital Marketing actions and a great input to know what to optimize , where to optimize and how to optimize.

In this post, you will discover what the rebound rate is, how it is measured, why it happens and even tips to reduce it.

What does Bounce Rate mean

The bounce rate, or Bounce Rate , is a number expressed as a percentage that indicates how many visitors accessed a single site of your company and then left, without continuing to navigate in a next page. Every time that happens, a bounce is counted.

This definition is not absolute and may vary from tool to tool. However, it is the form used by the most used system in Web Analytics in the world, Google Analytics.

It is important not to confuse bounce rate with exit rate. Both have different meanings and impacts. Bounce rate occurs only when a person barely accesses one page of the site. The exit rate is a metric to show how many people are leaving the site from a certain page, regardless of whether or not this is the first page visited on the site.

Why it is important to monitor the Bounce Rate

All companies must have specific objectives on their sites. It can be the download of a material, a budget request, the newsletter registration or the purchase itself in the case of e-commerce. And normally achieving that goal requires at least one click, which means that when there is a bounce, among other things, the site failed to lead the visitor to the goal.

By monitoring the bounce rate, your company can obtain information on the effectiveness of the calls to action and the message, for example, to think about optimizations and improvement plans to reduce the bounce and possibly increase the conversion.

In the case of traffic coming from Google Ads, the bounce rate is even more worrying, as a high rate means money wasted on clicks and consequently, an increase in Cost per Lead (CPL).

In addition, Google Ads now considers the bounce rate in the calculation of the ad quality index, that is, the higher the bounce rate of the ad landing page , the lower the quality index and the higher the cost per click of the campaign.

How to measure the bounce rate?

Many people tend to see the bounce rate of the site as a whole. The problem is that this number does not show in detail where the problem is and, for that reason, it is difficult to think of corrective actions.

To better understand the bounce rate of the site, a more detailed analysis is necessary, such as the ones mentioned below.

Bounce Rate of Third Party Links

At this point, it is interesting to individually measure the bounce rate of the main sites that bring traffic to your company.

It is generally seen that some fonts perform much better than others. In the case of sources that have low performance, it is worth analyzing in depth why this is happening, which page receives those visits and which Call to Action it uses, etc.

Depending on the case, it is even possible to contact the blog or site that has the link and ask for a modification, for example.

Keyword Bounce Rate

If your company is committed to creating content to generate traffic for the site or blog, then you should be concerned with the performance of the keywords that generate traffic on the site.

When we speak in keywords, we are not limited only to organic searches, but also to paid searches as in Google Ads, for example.

Both forms are worth analyzing and, based on that analysis, taking specific actions to reduce the bounce rate of the most important words.

 

There are several actions that can be taken to decrease the bounce rate per keyword. One of them is to do A / B tests on your Landing Pages to discover if there is something that is limiting the conversion and, as a consequence, increasing the bounce rate.

Another idea is to see if the pages to which visitors arrive via organic search have good content and good Calls to Action, as well as if they have adequate content to what the target audience is looking for.

Bounce Rate of the most visited pages

The bounce rate should also be analyzed for each of the most visited pages of your company’s site.

By doing this exercise, it is possible to perceive that there are pages with a lot of traffic and a high bounce rate, which ends up reducing the value of those pages.

RD Station Marketing report showing the most visited pages and their respective bounce rates.

If the most important pages of your company have a high bounce rate , it is worth checking them to see if the content is suitable for the public, if the offer (call-to-action) is attractive and makes sense or even perform A / B tests with the intention of improving the metric.

Blog Bounce Rate

In the case of blogging, you need to be careful when analyzing the bounce rate. Many people visit the blog periodically to read the latest article and immediately leave, which is not to say that they did not like the page. They just know and follow the blog.

To make a correct analysis of the bounce rate of a blog, then, the bounce rate of new visitors must be analyzed, that is, those who never visited the blog before.

If that were a high rate, a more thorough investigation is necessary, to discover if the Calls to Action are not being effective, if the words that are bringing traffic are well related to the content and if there is also an opportunity to take advantage of them to the generation of content on the blog.

How to reduce blog bounce rate

And when is that rate too high compared to your new visitors? What should we do? Here are 5 tips to help you reduce this metric and further improve your blog.

1. Create a good structure for your text

Make your content short paragraphs: avoid more than seven lines in each. Think that your user needs a text with solid ideas. To do this, create subtitles and a continuity line on each topic.

In addition, you can use bullets, like the ones we use below:

  • They are a good visual aid.
  • They help to better explain the topic.
  • Order the ideas you want to convey.

2. Use internal links in your post

If you have content that can give your post more depth or even continue on points that you do not intend to talk about in the text, creating internal links can be a good solution.

A tip: leave the command in the link so that it opens in a new tab. Therefore, your website visitor does not need to leave the current post to go to the next post, does not lose focus on reading, and can still go further on their topic.

Bounce rate

3. Insert CTAs (Calls-to-Action) on your website

One of the main focuses of Inbound Marketing is to generate leads, both for relationships and for sales. Therefore, it is necessary to encourage your visitor to become a Lead through conversions, that is, make the visitor fill out a form to leave their information in exchange for educational material, a test request, contact, etc.

And, to generate this incentive, it is recommended to use a CTA that, in addition to fulfilling this objective, makes the visitor collaborate with the reduction of the bounce rate on your blog, since the CTA will lead to visitor to another page, where he will fill out the form.

4. Don’t show everything in the index (initial page)

When it comes to blogging, there is a very common situation that contributes to the bounce rate: often, the texts appear in full on the blog home page (index), which means that the visitor does not need to click in the post to read it in full. Thus, you leave the blog having only accessed the index page.

To solve this problem, save the best for later: just give a “small sample” of your post that shows that it is interesting and have your user click to read the rest. Here in RD Station, it is necessary to click on the publications that are on our home page for the visitor to continue reading.

“More information”, “read more” and “click here” are interesting CTAs to get the reader to get more information and help you reduce your bounce rate.

5. Align your content with the expectation of your visitor

To decrease the bounce rate of your blog, one of the things you should watch out for is that your content is aligned with what the visitor searched for, either on search engines or on social media. For example, the title of your text should be closely related to the topic of your content; otherwise, when they start to read or see it, the visitor will realize that what you offer is not what they are looking for and will leave your blog.

Another example is the description that appears in the Google search result, called a meta description. It should also be well aligned with what your content offers. This rule applies to organic search, ads, social media posts, and email marketing campaigns.

 

In the example above, we googled for an efficient structure to create a post, using the technical term ‘outline’. The description makes a simple and objective summary that complies with the proposal of the RD station post.

Landing Pages bounce rate

A good Landing Page attracts the expected content, aligning the visitor’s expectation with what is offered, providing great results to the company that created the page . This applies to both conversion and a good user experience, ensuring user satisfaction.

We will cite 6 reasons why your landing page can have a high bounce rate and be abandoned before conversion, even after so much effort to promote it.

1. Calls to action (CTA) are not aligned with what is offered on the page

It is important not to frustrate the visitor in the first moment they arrive at the page. You have an expectation and a vague idea of ​​what you will find when accessing the address and it only takes you 3 seconds to evaluate whether the expectation has been met or not.

Make sure the call-to-action (CTA) banner that led the user to the landing page is aligned with the benefits it highlights and the content it offers.

2. Visual Pollution

The main focus of the Landing Page should be the conversion and nothing else. As stated above, the visitor has a few seconds of attention, so focus! Therefore, elements that tend to distract the user, such as animations or excessive links, should be strongly avoided.

Instead of long blocks of text, choose an image or video that represents your offer well and make the description shorter with resources such as themes and numbers.

3. Your form is inappropriate

It may seem tempting to want to place a form filled with fields in the hopes that visitors will fill in all that information and pretty much complete the marketing work of qualified leads to provide the best opportunities for sales approaches.

It turns out that the number and, mainly, what is requested in the form fields has a direct relationship with the bounce rate of your page. Most visitors are impatient, they don’t have time, and they certainly don’t want to waste time filling out forms.

4. Your Landing Page is not compatible with mobile devices

Internet access is no longer restricted to the computer. The use of mobile devices requires that the websites be adapted for access from any device.

Have a Landing Page with responsive design, which adapts to the resolution and orientation of the screen, ensuring good navigation and easy access to the page content. This will directly affect the conversion of the visitor.

5. The conversion button does not emphasize the benefit and / or is poorly positioned

When accessing the page, it is essential that the visitor see the benefit that they will have after completing the form. Making tangible how you will be rewarded after submitting the form makes you more sure of your action and this greatly increases the conversion.

The CTA is an essential part of the Landing Page: if you don’t convince the visitor to click on that button, your effort with the other elements will be in vain. Depending on your offer, creating a sense of urgency can contribute, especially in B2C businesses, such as “buy now.” Vivid, contrasting colors also contribute.

6. The layout does not show what is most important immediately

An attractive appearance adds a lot, but the important thing is that you display the most relevant information in the visible area of ​​the page. In this way, you avoid the visitor having to use the scroll bar to access data that can be decisive for their conversion.

You will only bother to lower the page if you are fully involved with the content, and since the landing page is intended to promote conversion, it is best not to risk it. It is best to leave the main benefits visible, as well as the call-to-action.

So how do you engage your visitors?

We need to attract traffic, new visitors, engaged visitors, and have content that people actually consume. To do this, it is necessary to adapt to the current behavior of the public.

You already know that most people cannot read everything they would like on the Internet. Now, it’s up to you to adapt and experiment with different strategies to distribute your content. Thus, it increases the possibilities of its consumption.

Here are some suggestions for this context.

Newsletter

If the person does not go to the content, the content can go to the person. Sending a newsletter is a good option because it leaves your content “saved” in the person’s inbox for them to read later.

Suppose the person does not read the newsletter when they receive your email. When you have time afterward, you know where to find the content easily. In addition, receiving the newsletter by email can combat the laziness factor.

You can go further and segment the sending of the newsletter according to the interests of each subscriber. After all, the logic is that the individual prioritizes the reading of the materials that he likes the most. That way, you can get someone involved without waiting for them to visit your site.

Check the structure of your content

People have a lack of time and an excess of available materials. So, it makes sense to facilitate the consumption of your texts. Create a structure that attracts more visitors, as different structures are consumed in different ways.

To facilitate consumption, you can make use of eye-catching and self-explanatory intertitles. In this way, the reader can quickly capture attention and discover which parts of the text are most relevant to him, increasing the chances of consuming the content.

On the other hand, you should create a structure that engages the reader more. To do this, you can check how the topics are presented in the text, the order in which they appear and the clarity.

In practical terms, it is necessary to clarify the subject and the value of the text in the first or, at most, in the second paragraph. Therefore, you are more likely to hold the visitor’s attention and curiosity.

Experiment with different content formats to engage visitors

Try to identify which content formats are more attractive and satisfying for your audience. Specifically, to address the context of the behavior you displayed in the research, try to test formats that are practical, concise, and as instantaneous as possible (without neglecting quality, of course). Here are some examples:

Infographics

This format tends to provide a lot of fluidity and speed of consumption. The most pertinent topics are structured following a logical line and the visitor’s reading ends up being in pills of short paragraphs, or phrases and numbers. Being a very visual content, it facilitates the absorption of information by the human brain.

A common practice is to indicate in the title of the publication whether it has infographic or not. Look online for tools to help you create infographics, or use your favorite image editor. We like to use Canva .

Interview

Inviting an expert that your audience admires and doing an interview with him can generate more engagement and interest from your visitors. You can address a topic that was already on your agenda, but include questions and answers made to someone who understands the topic and who you think would attract the attention of your Buyer Persona.

Don’t be afraid and invite people to be interviewed. The interview can even be done by exchanging emails or Skype, for example. Do you want to be even more sure? Ask your audience who they would like you to interview. To do this research, we recommend Typeform .

Audio

Human beings communicate for much longer through sounds than through writing. We are increasingly used to communicating by audio on WhatsApp, Skype, and the consumption of podcasts and audio publications grows outside and within the continent.

The logic is very simple: to read a text you need to put all your attention on the reading, including your vision and your hands. Now with the audio, your eyes and your hands are free, which opens a large space in people’s routine to consume content.

After all, in so many moments when it is impossible to read a text online, it can be heard, such as in traffic, walking the dog, practicing physical activities or simply walking down the street. To consume an audio post, the user simply presses “play” and listens to it, a simple and easy way to engage visitors.

Tags:

  • Digital Marketing Strategy
  • SEO (Search Engine Optimization)
What is Bounce Rate and why is it important for your company?

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